If you don't hear any sound from our videos, try these steps:
1. Make sure your computer's volume levels are high enough to hear.
2. Make sure your speaker volume settings are high enough to hear.
3. See if you can hear the audio from other media players, like Windows Media Player or QuickTime. If you can't, the issue is probably not with abcfamily.com.
4. Restart your browser and try to watch the video again.
5. If that doesn't work, restart the whole computer and check all the volume settings again (on the player, the computer, and the speakers).

If all of these steps don't take care of the issue, or if you're seeing a black screen instead of a video image, please reinstall Flash by following these steps:
1. Get the Flash player uninstaller and instructions here: (http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157).
2. Restart your computer.
3. Reinstall the latest version of Flash, following the instructions you find here:
(http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=Sho...).