We're doing a refresh of all the videos on our site with the intention of improving the quality of the videos moving forward. In order to do this, we have to pull some of the videos off the site and restore them over the next few days (in some cases, weeks).

When they come back, they'll be in high quality! Hooray!

There are a few possible reasons for this issue.

1. If your Internet connection isn't fast enough, the video may be getting stuck while it downloads. If that's the case, you probably need a faster connection. For example, dialup isn’t fast enough. And if you're sharing a connection with lots of other people -- or even a couple others who are using a lot of bandwidth -- that can slow down your video too.

2. If your computer doesn’t meet the minimum technical requirements listed here, you may want to upgrade. Please check your hardware against that list, and make sure your browser and Flash player are up to date. You'll find the latest version of Flash here: http://get.adobe.com/flashplayer/

First, check your internet connection. If you live in the U.S. and there was a problem with your internet connection, the video might have gotten lost in the process. Since you were able to get to this page with no problems, it's likely you had a temporary glitch. You should be able to go back and refresh the page to continue the video.

If you're still getting the message... we aren't allowed to stream video to web browsers outside the U.S. So, we use a technology that limits our streaming only to U.S.-based browsers. Sometimes that technology gets mixed up and incorrectly blocks regions that should be OK. We're sorry about any trouble this causes you.

If you live in the U.S. and you are getting the error message, please submit a request to "add my IP address" to the contact page and include your zip code.

If you live outside of the U.S., our videos are only available within the U.S. for legal reasons. Sorry for the inconvenience.

If you don't hear any sound from our videos, try these steps:
1. Make sure your computer's volume levels are high enough to hear.
2. Make sure your speaker volume settings are high enough to hear.
3. See if you can hear the audio from other media players, like Windows Media Player or QuickTime. If you can't, the issue is probably not with abcfamily.com.
4. Restart your browser and try to watch the video again.
5. If that doesn't work, restart the whole computer and check all the volume settings again (on the player, the computer, and the speakers).

If all of these steps don't take care of the issue, or if you're seeing a black screen instead of a video image, please reinstall Flash by following these steps:
1. Get the Flash player uninstaller and instructions here: (http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157).
2. Restart your computer.
3. Reinstall the latest version of Flash, following the instructions you find here:
(http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=Sho...).

If your computer is newer than four years old, you should have no equipment issues when watching our videos. You may need to upgrade your browser or Flash player, but those are both free and can be found online pretty easily.

To watch our videos, you'll need at least the following:

- A fairly current web browser (Firefox 3, Internet Explorer 7, or Safari)
- A current Flash player (at least version 9.0.28.0)
- If you're using a PC, your computer needs to contain at least an Intel® Pentium® II 450MHz or faster (or equivalent AMD processor), with 128MB or more of RAM
- If you're using an Apple, your computer should be at least a PowerPC® G3 500MHz, or an Intel Core™ Duo 1.33GHz or faster, with 128MB or more of RAM

For the more technical people, here's a system requirements list:
Flash player 9.0.115.0 or higher
Intel Pentium 4 2.33GHz processor (or equivalent)
128MB of RAM
64MB of VRAM
OR
PowerPC G5 1.8GHz or faster processor
Intel Core Duo 1.33GHz or faster processor
256MB of RAM
64MB of VRAM

Welcome to abcfamily.com. We're here to provide a place for you to have fun with your favorite ABC Family TV programs and movies, watch great videos, and communicate with other fans who love the same shows you do.

We want you to feel safe here, so we have certain rules we expect all users of our site to follow. Nothing extreme -- just basic common sense and courtesy, like you’d find anywhere else people get together, online or offline.

The Basics
We expect you to respect other members of our community, and also to help us keep this place safe and friendly. There are two ways you can be part of this:
1. Behave respectfully and thoughtfully. Golden rule, folks.
2. If you see a problem, flag the post immediately (you must be logged in to flag posts). You can also use our feedback form to report it, but sometimes that takes a little longer than just flagging the post.

Here are some issues we look out for -- and want you to help us keep an eye on:
- Harassment and Bullying
- Self-Destructive Behavior
- Hateful Content
- Protecting Yourself Online
- Online Privacy
- Abuse (Online or Offline)

Harassment and Bullying
What are online harassment and bullying? Maybe it's flaming someone on a board or in a comments section. Maybe it's commenting harshly on everything someone says, and/or calling them names. It could be spreading lies or impersonating people. Whatever it is, it's not cool, and we don’t tolerate it on our site.

Which means that not only should you not harass or bully people, but if you're getting treated like that, let us know -- use the feedback form or flag it. And if you notice someone else bullying or getting bullied, please report that via the feedback form too. You can also tell an adult, like a parent or counselor.

That's what communities are about -- sharing and being supportive. We think the abcfamily.com community is pretty special, and we work hard to keep it that way.

Self-Destructive Behavior
If you see posts or comments about suicide or other self-destructive behavior, and you think the author may be in danger or putting others in danger (like, by suggesting unsafe acts), please flag that post and use the feedback form to let us know. If someone is writing about their eating disorders or cutting or other dangerous thoughts or actions, we want to know so we can help that person get help -- and not spread those ideas to others.

And whether you're online or not, if you or anyone you know is having an emotional crisis, you can call the National Suicide Prevention Lifeline (800-273-TALK). They're free, confidential, and open 24/7 for anyone in an emotional crisis.

Hateful Content
Help keep our chat rooms and message boards a friendly place everyone can visit. Don't post any material that's hateful in any way. If it's racist, sexist, profane, obscene, or explicitly sexual, it should not be on abcfamily.com. If you see anything like that, please flag it and use the feedback form. If you want, tell us why you think the words are hateful.

Protecting Yourself Online
The Internet is a wonderful place, and also a very wild place. It's too big to patrol or protect it with official security guards , so you have to look out for yourself. There are some real-life monsters out there, and they can be pretty tricky.

You can learn more about online safety at www.netsmartz411.org. That's a site run by the National Center for Missing & Exploited Children (NCMEC). You'll find experts there who can answer your questions, as well as info and links to help keep you and your siblings and friends safer on the web.

Never give out your online passwords to anyone except your parents. Someone could use your account to start posting hateful things, and you’d be blamed. Your account is your responsibility, so treat it responsibly.

Online Privacy
You wouldn't tell your name or phone number to a stranger at the mall, right? So you definitely shouldn’t give your private personal info to anyone you meet online. We're talking about keeping your real name, e-mail, phone, and address private. You shouldn't even say where you go to school. You never know who anyone online really is, and if the wrong person got hold of your info, they could look you up and come find you. We definitely don’t want that to happen.

Even if you both love the same shows and seem to have a ton of stuff in common, you don't know who they really are. It seems obvious, but people keep getting into trouble, so we can never say it enough: Your privacy is the best safety you have online.

Similarly, if you see someone posting their private info -- or someone else's info! -- please flag that post or comment, and also use the feedback form to report it immediately.

Note: If you post someone else's info without their consent, you'll probably get booted from the abcfamily.com community -- so don’t do it!

Abuse
Abuse can happen online or offline. If you suspect someone on the site is being abused in real life, based on things they write, please help them by reporting the situation. Flag those posts or comments and also use the feedback form to report the issue immediately. Tell us why you think the author is in danger.

If someone on this site is writing sexual or otherwise abusive comments, that's definitely not cool. There's no place for that kind of material on abcfamily.com. We want you to flag those posts or comments and also use the feedback form to report the issue immediately. Tell us why you think the comments are abusive. You could also tell a parent, teacher, or counselor.

If you're being sexually abused or exploited at home or school, or at a friend or relative's house, and you feel like you can't tell anyone, you can. No matter how vulnerable you may feel -- even if the person doing it is someone close to you -- help is waiting for you. You're not the only person this has happened to, and it's not your fault. Whether you're struggling with sexual abuse, physical or emotional abuse, suicidal thoughts, drugs, relationship troubles, or anything else, the Boys Town National Hotline can help.

It's a 24/7 crisis line with trained counselors who can talk to you every day, 365 days a year. They've helped millions of teens over the past decade-plus.

Know that you always have someone to talk to at 1-800-448-3000 or visit their website at http://www.boystown.org.

If you're using Internet Explorer:
1. Click the Tools menu.
2. Select Internet Options.
3. Click the Security tab.
4. Click the Custom Level button.
5. Scroll down until you see the Scripting section. Select the Enable button for Active Scripting.
6. Click the OK button.
7. Click the Yes button in the confirmation window.
8. Click the Privacy tab.
9. Click the Default button.
10. Move the slider to Medium.
11. Click the OK button. You're done!

If you're using Firefox on Windows:
1. Click the Tools menu.
2. Select Options.
3. Click the Contents tab.
4. Select the "Enable JavaScript" checkbox.
5. Click the Security tab.
6. Select the "Accept cookies from sites" checkbox.
7. Click the OK button. You're done!

If you're using Firefox on Mac OSX:
1. Click the Firefox menu.
2. Select Preferences.
3. Click the Contents tab.
4. Select the Enable JavaScript checkbox.
5. Click the Security tab.
6. Select the "Accept cookies from sites" checkbox.
7. Close the dialog window. You're done!

If you're using Safari:
1. Click the Safari menu.
2. Select Preferences.
3. Click the Security tab.
4. Select the "Enable JavaScript" checkbox.
5. Under Accept cookies, select the "Only from sites you navigate to" radio button.
6. Close the dialog window. You're done!

"The Secret Life of the American Teenager" is scheduled to return in Summer of 2009. Check on "The Secret Life of the American Teenager" Show Site for details about the upcoming season.

"Kyle XY" has reached its finale.

"Wildfire" is no longer on the air.

You can also look for ABC Family shows on iTunes, where many full episodes are available for purchase.

Other shows are being scheduled all the time. Keep watching abcfamily.com for updates!

ABC Family has the rights to seasons 1-6, and we continue to air all of those episodes. You can see many of the episodes in our Gilmore Girls Videos section.

We air movies that we think fit our audience's tastes: all kinds of comedies, plus love stories, fantasies, select classics, and more. Many are original movies created exclusively for ABC Family. To find out about what's airing soon on ABC Family, visit our Movies section.

You can send all your fan letters to ABC Family, 500 South Buena Vista St., Burbank, CA 91521-6078. Write the show's name and the actor or actress you want to reach on the outside of the envelope. We cannot promise that anyone will respond to your note, but we will make every effort to ensure that it reaches the intended recipient.

You can read all about each of our sweepstakes and contests in their individual rules sections. If you still have questions after you've read all about it, send your questions to the sweepstakes administrator, whose name and contact info you'll find listed in the rules.

If you need help with the site, there are lots of very friendly and capable people over on the support boards.

If you want to give us feedback about the content of the site or have other concerns, you can fill out our feedback form. We can't always answer questions in the quickest way possible, but we do read your feedback and try to incorporate it into the programming and site.